Frequently Asked Questions

Most frequent questions and answers

We pride ourselves on ensuring our products really work and are made to the highest standards, but in the likelyhood the product does not live up to your expectations we offer a 90-day, 100% Money Back Guarantee. No questions asked.

If you would like a 100% refund, then please return your items to the address below.

The item returned cannot be empty and need to have at least two thirds of the contents left in the container.

Send returns to:

SC21 Biotech

Floor 2 Urbis Building, Aetas Residence, 53 Soi Ruamrudee, Phloenchit, Bangkok 10330, Thailand.

We accept payment by all the major credit cards, internet bank payments in Thailand, TrueMoney Wallet and PayPal, we can also accept direct card payments through facebook messenger on request.

We send everything express worldwide. Normally your shipment should arrive within a week.

You can cancel an order free of charge any time before it is shipped. A full and unconditional refund will be issued upon cancellation.

If you cancel the order after your purchase has been shipped, you can return it and get a full refund as per our refund and return policy.

For credit card and paypal payments we accept payment in the following currencies:

AUD, CHF, CNY, DKK, EUR, GBP, HKD, JPY, SGD, THB and USD.

For local payment options in Thailand, we accept payments in THB only.